Someone Reversed Into Your Car?
Here's What To Do Next
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer-Standard Repairs
We Can Assist If
- Another vehicle reversed into you
- The other vehicle or driver can be identified
- The accident happened in the UK
- Your vehicle has been damaged
- The accident happened recently
- The claim has not already been completed or fully settled elsewhere
Our non-fault service normally needs an identifiable third party. If the driver left without giving details, we'll explain the alternative routes
Got The Other Driver's Registration?
We'll Take It From Here
Free advice • No obligation • Friendly UK-based claims handlers
How Do Reversing Accidents Happen?
Most reversing accidents happen at low speed, often when a driver reverses from a parking bay, driveway or junction without seeing the vehicle behind them. You may have been stationary in traffic, waiting for a space or simply passing by
Being reversed into is frustrating, especially when you were stationary or simply travelling past. A driver reversing has a duty to check that it is safe before moving
Tell us exactly what happened. We'll explain your options clearly and whether we can assist with recovery, a comparable replacement vehicle and manufacturer-standard repairs
What Should You Do Next?
Talk to us, we'll explain your options clearly
- 1
Exchange Details
Name, address, phone, registration and insurer. Ask for the owner's details if they don't own the car
- 2
Take Photos
Photograph both vehicles where they stopped, the damage, both number plates and any bay markings or nearby CCTV cameras
- 3
Call Us
Call us to discuss how we can assist you without paying any excess
Prefer Us To Call You?
Leave your number and we'll call you straight back
Common Reversing Accidents
Select the description closest to what happened
A driver reversed from a bay and made contact with your vehicle as you waited or passed behind them
This is what happenedThe vehicle in front rolled or reversed back into you while you were stopped in a queue or at a junction
This is what happenedA driver reversed from a driveway or private access onto the road without seeing your vehicle
This is what happenedA driver reversed to let another vehicle past, or reversed back from a dead end, and struck your car
This is what happenedWho Is Usually Responsible?
A driver reversing has a responsibility to make sure it is safe to do so, to check their mirrors and blind spots and to reverse slowly under control
If a reversing vehicle makes contact with a stationary vehicle, or with a vehicle already established on the road or in the aisle, that is often an important factor when responsibility is assessed
Every case still depends on the position of the vehicles, visibility, the damage and the available evidence. Photographs, dashcam footage, CCTV and witnesses all help show what happened
Tell us what happened and we'll explain how the circumstances may be considered
What Happens Next?
Still Driveable
We can book repairs around a date that suits you, with a comparable replacement vehicle where appropriate
Unsafe To Drive
Don't risk it. We'll arrange recovery and a comparable replacement vehicle to get you back on the road
Possible Write-Off
We'll explain the total-loss process, valuation and your mobility options. Call before the claim is settled
How We Can Help
Clear Options
We explain your choices in plain English
Stay Mobile
A comparable replacement vehicle where appropriate
Repairs Arranged
Manufacturer-standard repairs where required through our national network
One Contact
The same UK handler keeps you updated throughout
What Happens When You Contact Us?
Watch our short video to see how we help drivers after a non-fault accident
No pressure. No jargon. Just clear guidance about your options
Your Questions Answered
Straightforward answers to the questions we hear most from drivers after a non-fault accident
A driver reversing must make sure it is safe before moving. If they reversed into your stationary vehicle, or into a vehicle already established on the road, that is usually significant when responsibility is assessed, although the full circumstances and evidence are always considered
Disputes like this are common after low-speed reversing accidents. The position of the vehicles, the location of the damage, dashcam footage, CCTV and witness details can all help show what really happened. Tell us what you have and we'll talk it through with you
If you were stopped in traffic, waiting for a space or parked with the engine running, make a note of exactly where you were and photograph the vehicle positions before anything is moved
Photograph the damage and avoid assuming it is only cosmetic. Bumpers, parking sensors, cameras and components behind the visible panel can also be affected at low speed
Yes. Ask any nearby car-park operator, shop or business to preserve footage and save your own dashcam file straight away, as recordings are often only kept for a short period
Record the registration if possible and look for witnesses or CCTV. Our standard non-fault service normally requires an identifiable responsible vehicle or driver
If the accident wasn't your fault, the costs are recovered from the responsible driver's insurer - not from you
We arrange the repairs and handle the recovery of costs, so you're not left out of pocket
If you're eligible for our help after a non-fault accident, you won't be asked to pay an insurance excess to us
We'll explain everything clearly before anything gets arranged
Yes - you have the right to choose where your car is repaired after a non-fault accident
We can arrange it through our approved nationwide network of over 600 bodyshops, or talk you through your options
As soon as you call. Our UK team is available 24 hours a day, 365 days a year
The sooner we speak, the sooner we can explain your options and start putting things in place
Yes, the advice is genuinely free and there's no obligation to use us
We'll listen, explain your options, and only help further if you decide it's right for you
Still not sure? Talk it through with a UK claims handler - free, no obligation, 24/7
Not Sure Who's At Fault?
Select what happened below for advice tailored to your accident
Someone Reversed Into Your Car?
Let's Make Sense Of What Happened
Tell us where the vehicles were positioned and how the contact happened. We'll explain how responsibility may be assessed, whether we can assist and what you should do next
Free independent advice • No obligation • UK-based handlers available 24/7
UK-wide support