Rear Ended?
Here's What It Means And What To Do Next
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer-Standard Repairs
We Can Assist If
- Another driver caused it
- You have the other driver's registration
- It happened in the UK
- Your vehicle was damaged
- You need help with repairs or mobility
- The claim hasn't already been settled
Our non-fault service normally needs an identifiable third party. If the driver left without giving details, we'll explain the alternative routes
Got The Other Driver's Registration?
We'll Take It From Here
Free advice • No obligation • Friendly UK-based claims handlers
What Does “Rear Ended” Mean?
A rear-end collision happens when one vehicle strikes the back of another. It commonly occurs when a vehicle is stopped, slowing down or moving in traffic
Hit from behind? Talk to us and we'll explain your options clearly
The following driver is often considered responsible because they should leave enough distance to stop safely
Tell us exactly what happened. We'll explain how the accident may be assessed and whether we can assist
What Should You Do Next?
Three quick steps. Already home? Use it as a checklist
- 1
Swap Details
Name, address, phone, registration and insurer. Ask for the owner's details if they don't own the car
- 2
Take Photos
Damage, both number plates, vehicle positions and the road layout. Note the time, place and any witnesses
- 3
Call Us
Call us to discuss how we can assist you without paying any excess
Prefer Us To Call You?
Leave your number and we'll call you straight back
What Happens Next?
Still Driveable
We can book repairs around a date that suits you, with a comparable replacement vehicle where appropriate
Unsafe To Drive
Don't risk it. We'll arrange recovery and a comparable replacement vehicle to get you back on the road
Possible Write-Off
We'll explain the total-loss process, valuation and your mobility options. Call before the claim is settled
How We Can Help
Clear Options
We explain your choices in plain English
Stay Mobile
A comparable replacement vehicle where appropriate
Repairs Arranged
Manufacturer-standard repairs where required through our national network
One Contact
The same UK handler keeps you updated throughout
What Happens When You Call?
A short look at how we help after a non-fault accident
You're Probably Wondering...
Straightforward answers to the questions we hear most from drivers after a non-fault accident
The driver behind is often considered responsible because they should leave enough distance to stop safely
However, fault is not automatic. The evidence and circumstances of the collision must still be considered
A driver behind should normally keep enough distance to respond if traffic slows or stops
If the other driver disputes responsibility, photographs, dashcam footage, witnesses and the road layout may help establish what happened
This is sometimes called a chain or concertina collision
Responsibility can involve more than one driver, so it is important to record the order of impacts and provide details of every vehicle involved
A denial at the scene does not automatically decide responsibility
Photographs, dashcam footage, witnesses, vehicle damage and the drivers' accounts can all be relevant
In most non-fault cases, yes
If your car isn't safe to drive, we'll look to get a comparable replacement to you in as little as 3 hours
If your car is still driveable, we'll line up a replacement around your repair date so you're never left without one
If the accident wasn't your fault, the costs are recovered from the responsible driver's insurer - not from you
We arrange the repairs and handle the recovery of costs, so you're not left out of pocket
If you're eligible for our help after a non-fault accident, you won't be asked to pay an insurance excess to us
We'll explain everything clearly before anything gets arranged
Yes - you have the right to choose where your car is repaired after a non-fault accident
We can arrange it through our approved nationwide network of over 600 bodyshops, or talk you through your options
As soon as you call. Our UK team is available 24 hours a day, 365 days a year
The sooner we speak, the sooner we can explain your options and start putting things in place
Yes, the advice is genuinely free and there's no obligation to use us
We'll listen, explain your options, and only help further if you decide it's right for you
Still not sure? Talk it through with a UK claims handler - free, no obligation, 24/7
Not Sure Who's At Fault?
Select what happened below for advice tailored to your accident
You Don't Have To Sort This Alone
Tell us what happened. We'll explain your options and what to do next
Free advice • No obligation • UK handlers available 24/7