Had An Accident In A Car Park?
Here's What To Do Next
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer-Standard Repairs
We Can Assist If
- Another vehicle caused the accident
- The other vehicle or driver can be identified
- The accident happened in the UK
- Your vehicle has been damaged
- The accident happened recently
- The claim has not already been completed or fully settled elsewhere
Our non-fault service normally needs an identifiable third party. If the driver left without giving details, we'll explain the alternative routes
Got The Other Driver's Registration?
We'll Take It From Here
Free advice • No obligation • Friendly UK-based claims handlers
How Do Car Park Accidents Happen?
A common car park accident happens when one vehicle reverses out of a bay and makes contact with a vehicle travelling through the car park. Other accidents happen when two vehicles reverse at the same time or when a driver turns into or out of a parking space
Car park accidents often happen at low speed, but working out who was responsible can still feel confusing. One vehicle may have been reversing, both vehicles may have been moving, or the road markings may not have been clear
Tell us exactly what happened. We'll explain how the circumstances may be assessed and whether we can assist with recovery, a comparable replacement vehicle and manufacturer-standard repairs
What Should You Do Next?
Talk to us, we'll explain your options clearly
- 1
Exchange Details
Name, address, phone, registration and insurer. Ask for the owner's details if they don't own the car
- 2
Take Photos
Photograph the vehicle positions, bay markings, arrows, signs and nearby CCTV cameras before the vehicles are moved
- 3
Call Us
Call us to discuss how we can assist you without paying any excess
Prefer Us To Call You?
Leave your number and we'll call you straight back
Common Car Park Accidents
Select the description closest to what happened
One vehicle reversed from a parking space and made contact with another vehicle
This is what happenedTwo vehicles reversed from separate spaces and collided
This is what happenedA vehicle travelling through the car park was struck by a vehicle entering or leaving a bay
This is what happenedThe collision happened at an entrance, exit, junction or marked give-way area
This is what happenedWho Is Usually Responsible?
There is no single answer for every car park accident. Responsibility depends on how each vehicle was moving, the position of the vehicles, road markings, visibility and the available evidence
A driver reversing from a bay should check carefully and reverse slowly. If a reversing vehicle makes contact with a stationary vehicle or a vehicle already established in the aisle, that may be important when responsibility is assessed
If both vehicles were reversing, responsibility may be disputed and the evidence will be particularly important. Photographs, CCTV, witnesses and dashcam footage can help show what happened
Tell us what happened and we'll explain how the circumstances may be considered
What Happens Next?
Still Driveable
We can book repairs around a date that suits you, with a comparable replacement vehicle where appropriate
Unsafe To Drive
Don't risk it. We'll arrange recovery and a comparable replacement vehicle to get you back on the road
Possible Write-Off
We'll explain the total-loss process, valuation and your mobility options. Call before the claim is settled
How We Can Help
Clear Options
We explain your choices in plain English
Stay Mobile
A comparable replacement vehicle where appropriate
Repairs Arranged
Manufacturer-standard repairs where required through our national network
One Contact
The same UK handler keeps you updated throughout
What Happens When You Contact Us?
Watch our short video to see how we help drivers after a non-fault accident
No pressure. No jargon. Just clear guidance about your options
Your Questions Answered
Straightforward answers to the questions we hear most from drivers after a non-fault accident
Responsibility depends on what each vehicle was doing, the position of the vehicles, any road markings and the available evidence. One driver is not automatically responsible simply because the accident happened in a car park
A driver reversing from a bay should check carefully and reverse slowly. If you were stationary or already travelling through the aisle, photographs, CCTV, witnesses and the vehicle damage may help show what happened
If both vehicles were reversing, responsibility may be disputed. Record the direction and position of each vehicle and obtain any available CCTV, witness or dashcam evidence
The movements of both vehicles, signs, arrows, bay markings and the layout will all be relevant. Do not assume that one vehicle automatically had priority without reviewing the full circumstances
Yes. Ask the car-park operator, supermarket, shopping centre or nearby business to preserve any available footage. Act quickly because recordings may only be retained for a limited period
Record the registration if possible, look for witnesses or CCTV. Our standard non-fault service normally requires an identifiable responsible vehicle or driver
No, this is a common assumption. You should still exchange details and we may be able to assist you. The precise circumstances and location can affect how the incident is assessed, so tell us where it happened and what signs or markings were present
Photograph the damage and avoid assuming it is only cosmetic. Bumpers, cameras, parking sensors and components behind the visible panel may also have been affected
In most non-fault cases, yes
If your car isn't safe to drive, we'll look to get a comparable replacement to you in as little as 3 hours
If your car is still driveable, we'll line up a replacement around your repair date so you're never left without one
If the accident wasn't your fault, the costs are recovered from the responsible driver's insurer - not from you
We arrange the repairs and handle the recovery of costs, so you're not left out of pocket
If you're eligible for our help after a non-fault accident, you won't be asked to pay an insurance excess to us
We'll explain everything clearly before anything gets arranged
Yes - you have the right to choose where your car is repaired after a non-fault accident
We can arrange it through our approved nationwide network of over 600 bodyshops, or talk you through your options
As soon as you call. Our UK team is available 24 hours a day, 365 days a year
The sooner we speak, the sooner we can explain your options and start putting things in place
Yes, the advice is genuinely free and there's no obligation to use us
We'll listen, explain your options, and only help further if you decide it's right for you
Still not sure? Talk it through with a UK claims handler - free, no obligation, 24/7
Not Sure Who's At Fault?
Select what happened below for advice tailored to your accident
Had An Accident In A Car Park?
Let's Make Sense Of What Happened
Tell us where the vehicles were positioned and how the collision happened. We'll explain how responsibility may be assessed, whether we can assist and what you should do next
Free independent advice • No obligation • UK-based handlers available 24/7
UK-wide support