Need A Replacement Vehicle?
You Shouldn't Be Left Without Your Car
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer-Standard Repairs
We Can Assist If
- The accident wasn't your fault
- Your vehicle has been damaged
- Your vehicle cannot safely be driven
- Your vehicle is awaiting repair
- The responsible vehicle can be identified
- The accident happened recently
Our non-fault service normally needs an identifiable third party. If the driver left without giving details, we'll explain the alternative routes
Got The Other Driver's Registration?
We'll Take It From Here
Free advice • No obligation • Friendly UK-based claims handlers
Stay On The Road While Your Car Is Repaired
If someone else's negligence has left your vehicle damaged, you shouldn't have to stop your life while it's being repaired
We'll explain whether we can arrange a comparable replacement vehicle so you can continue getting to work, taking the children to school and carrying on with everyday life
What Should You Do Next?
Talk to us, we'll explain your options clearly
- 1
Swap Details
Name, address, phone, registration and insurer. Ask for the owner's details if they don't own the car
- 2
Take Photos
Damage, both number plates, vehicle positions and the road layout. Note the time, place and any witnesses
- 3
Call Us
Call us to discuss how we can assist you without paying any excess
Need A Replacement Vehicle Quickly?
Leave your details and one of our UK claims handlers will call you back to discuss your options
Your Life Doesn't Stop Because Of An Accident
Getting To Work
Keep commuting while your own vehicle is repaired
Family Life
School runs, shopping and everyday life don't need to stop
Business Use
Stay mobile for meetings, customers and work commitments
Independence
Remain mobile without relying on friends or family
How Soon Can You Be Back On The Road?
Depending on availability and the circumstances of your accident, a comparable replacement vehicle can often be arranged quickly
We'll explain what's available and keep you informed throughout the process
What Happens Next?
Still Driveable
We can book repairs around a date that suits you, with a comparable replacement vehicle where appropriate
Unsafe To Drive
Don't risk it. We'll arrange recovery and a comparable replacement vehicle to get you back on the road
Possible Write-Off
We'll explain the total-loss process, valuation and your mobility options. Call before the claim is settled
Why Choose Motor Claims Assist?
Comparable Replacement Vehicle
Helping you stay mobile
Nationwide Delivery
Available across England, Scotland and Wales
Friendly UK Handlers
Real people keeping you informed
Manufacturer Standard Repairs
Where required through our national repair network
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer Standard Repairs
What Happens When You Contact Us?
Watch our short video to see how we help drivers after a non-fault accident
No pressure. No jargon. Just clear guidance about your options
Replacement Vehicle Questions
Straightforward answers to the questions we hear most from drivers after a non-fault accident
In most non-fault cases, yes. If another driver was responsible and your vehicle has been damaged, we can usually look at arranging a comparable replacement vehicle
Tell us what happened and we'll explain honestly whether we can help
A comparable replacement vehicle is one broadly similar to your own car in size and type, so you can carry on with everyday life while yours is off the road
If you have specific needs, such as a larger family car, a van for work or an automatic, let us know and we'll take that into account
Normally for the reasonable period your vehicle is being repaired, or while a total loss is being resolved
We'll keep you informed throughout so you always know where you stand
Where we can assist after a non-fault accident, you won't be asked to pay us an insurance excess for our help
The advice is free and there's no obligation. We'll explain everything clearly before anything is arranged
Often yes. If your vehicle is still driveable, we can look to arrange a replacement vehicle around your repair date so you're not left without transport
If your vehicle is a total loss, we'll explain the process and your valuation, and talk through your mobility options while matters are resolved
Speak to us before the claim is settled so we can explain what to expect
In most non-fault cases, yes
If your car isn't safe to drive, we'll look to get a comparable replacement to you in as little as 3 hours
If your car is still driveable, we'll line up a replacement around your repair date so you're never left without one
If the accident wasn't your fault, the costs are recovered from the responsible driver's insurer - not from you
We arrange the repairs and handle the recovery of costs, so you're not left out of pocket
If you're eligible for our help after a non-fault accident, you won't be asked to pay an insurance excess to us
We'll explain everything clearly before anything gets arranged
Yes - you have the right to choose where your car is repaired after a non-fault accident
We can arrange it through our approved nationwide network of over 600 bodyshops, or talk you through your options
As soon as you call. Our UK team is available 24 hours a day, 365 days a year
The sooner we speak, the sooner we can explain your options and start putting things in place
Yes, the advice is genuinely free and there's no obligation to use us
We'll listen, explain your options, and only help further if you decide it's right for you
Still not sure? Talk it through with a UK claims handler - free, no obligation, 24/7
Looking For Something Else?
Select the option below that's closest to your accident
Don't Let An Accident Leave You Stranded
Tell us what happened and we'll explain whether we can help arrange a comparable replacement vehicle to keep you moving
Free advice • No obligation • UK claims handlers available 24/7
24/7, 365 days a year