Someone Hit Your Parked Car?
Here's What To Do Next
- Pay No Excess
- Help Protect Your No Claims
- Manufacturer-Standard Repairs
We Can Assist If
- Another vehicle damaged your parked car
- The responsible vehicle or driver can be identified
- The accident happened in the UK
- Your vehicle has been damaged
- The accident happened recently
- The claim has not already been completed or fully settled elsewhere
Our non-fault service normally needs an identifiable third party. If the driver left without giving details, we'll explain the alternative routes
Got The Other Driver's Registration?
We'll Take It From Here
Free advice • No obligation • Friendly UK-based claims handlers
What Is A Parked Car Accident?
A parked-car accident happens when another moving vehicle damages your stationary vehicle. You may have witnessed the impact, found a note from the driver or returned later to find unexplained damage
Whether you saw it happen, found a note or returned to discover the damage, the key question is whether the other vehicle can be identified
Speak to us today. We'll explain your options clearly and tell you how we may be able to assist with recovery, a comparable replacement vehicle and manufacturer-standard repairs where required
If your vehicle was stationary and correctly parked, the moving driver is often likely to be responsible. However, liability still depends on where the vehicle was parked, what happened and the available evidence
What Should You Do Next?
Talk to us, we'll explain your options clearly
- 1
Take Photos
Photograph every area of damage, the full vehicle, where it was parked, nearby road markings and anything left at the scene
- 2
Look For Details
Check for a note, witnesses, nearby CCTV, doorbell cameras or dashcam footage. Record the other vehicle's registration if you have it
- 3
Call Us
Call us to discuss how we can assist you without paying any excess
Prefer Us To Call You?
Leave your number and we'll call you straight back
Can The Other Vehicle Be Identified?
The route available to you will depend heavily on whether you have the other vehicle's registration or the driver's details
I Have The Registration Or Driver's Details
Call us with the information you have. We'll assess what happened and explain whether we can assist with your vehicle, repairs and mobility
The Driver Left No Details
Check for witnesses, notes, CCTV and doorbell footage. Report the incident to the police where required. An alternative untraced-driver route may be available, but our standard non-fault service normally requires an identifiable responsible vehicle or driver
Who Is Usually Responsible?
If your vehicle was stationary and properly parked, the driver of the moving vehicle will often be considered responsible for the damage
However, responsibility is not automatic. The position of your car, parking restrictions, photographs, CCTV, witnesses and the circumstances of the impact may all be relevant
Tell us what happened and what evidence you have. We'll explain how the circumstances may be assessed
What Happens Next?
Still Driveable
We can book repairs around a date that suits you, with a comparable replacement vehicle where appropriate
Unsafe To Drive
Don't risk it. We'll arrange recovery and a comparable replacement vehicle to get you back on the road
Possible Write-Off
We'll explain the total-loss process, valuation and your mobility options. Call before the claim is settled
How We Can Help
Clear Options
We explain your choices in plain English
Stay Mobile
A comparable replacement vehicle where appropriate
Repairs Arranged
Manufacturer-standard repairs where required through our national network
One Contact
The same UK handler keeps you updated throughout
What Happens When You Contact Us?
Watch our short video to see how we help drivers after a non-fault accident
No pressure. No jargon. Just clear guidance about your options
Your Questions Answered
Straightforward answers to the questions we hear most from drivers after a non-fault accident
Keep the note and photograph it before moving it. Check that it includes the driver's name, contact details and vehicle registration. Call us with the information and we'll explain whether we can assist
Look for witnesses, CCTV, doorbell footage or dashcam recordings that may identify the vehicle. Report the incident to the police where required. Our standard non-fault service normally requires the responsible vehicle or driver to be identifiable
Yes. Ask nearby homes, shops, businesses, car-park operators or local authorities whether footage may exist. Act quickly because CCTV recordings are not always kept for long
A moving driver who strikes a correctly parked vehicle will often be considered responsible. However, liability still depends on the parking position, location, evidence and full circumstances
Photograph the damage and avoid assuming that it is only cosmetic. Bumpers, sensors, cameras and components behind the visible panel can sometimes be affected
Take photographs of the vehicles, bay markings, signs and surrounding area. Ask the car-park operator to preserve any CCTV. For more detailed guidance, visit our Car Park Accident page.
In most non-fault cases, yes
If your car isn't safe to drive, we'll look to get a comparable replacement to you in as little as 3 hours
If your car is still driveable, we'll line up a replacement around your repair date so you're never left without one
If the accident wasn't your fault, the costs are recovered from the responsible driver's insurer - not from you
We arrange the repairs and handle the recovery of costs, so you're not left out of pocket
If you're eligible for our help after a non-fault accident, you won't be asked to pay an insurance excess to us
We'll explain everything clearly before anything gets arranged
Yes - you have the right to choose where your car is repaired after a non-fault accident
We can arrange it through our approved nationwide network of over 600 bodyshops, or talk you through your options
As soon as you call. Our UK team is available 24 hours a day, 365 days a year
The sooner we speak, the sooner we can explain your options and start putting things in place
Yes, the advice is genuinely free and there's no obligation to use us
We'll listen, explain your options, and only help further if you decide it's right for you
Still not sure? Talk it through with a UK claims handler - free, no obligation, 24/7
Not Sure Who's At Fault?
Select what happened below for advice tailored to your accident
Someone Hit Your Parked Car?
Let's Work Out What You Can Do Next
If you have the other vehicle's registration or the driver's details, call us. We'll explain whether we can assist with your vehicle, repairs and replacement transport
Free independent advice • No obligation • UK-based handlers available 24/7
UK-wide support